They bounce or
ignore abuse
/ phishing reports! Those who provide services capable of being abused by the fraud criminals should offer an abuse@... address so that we can all report criminal activity. An abuse@... address should not be subject to a filtering system which erroneously marks abuse reports as spam . Service providers should not inhibit abuse reports by requiring complainants to spend time filling out a Web page form. If the Internet is to be cleaned up mail service providers, hosting companies and registrars must accept abuse reports and act on them. If they do not, their details will appear here (together with some of the ripostes generated by their autoresponders - like the classic "the abuse mailbox is full"). If banks are to play their part, they must accept and act on phishing reports. If they do not, customers and shareholders will suffer. We start with a few recent cases (June '08), but will update this page as new examples are identified. We think you may be surprised by some of the names you see. If you represent one of the services listed here, and think that you have now taken action to rectify the problem please let us know.
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InterFraud / IFA Group, UK. Please, before forwarding suspicious mail, check that you have included FULL INTERNET HEADERS (see below). It is not always possible to respond to reports of fraud mail, but appropriate action is always taken. N.B. If you need to send suspicious mail for examination, please be sure to forward it complete with its full Internet headers. If you are not sure how to do this, check the help file of your mail software, see the note below or visit www.haltabuse.org/help/headers/ for instructions on revealing headers in e-mail. Please do not forward the pictures of forged documents (e.g. jpegs of "cheques") that accompany these scams, unless by request. MAIL HEADERS. You will not normally see full headers when you read your mail but these can be important in investigating Internet fraud. Microsoft Outlook Express for Windows:
Right click on the message and select Properties. Choose the Details tab and
select the Message Source Button. Copy the headers and send them along with
the body of the email. Gmail: (Thanks T.W.) "It took me a
little while to work it out, one needs to click the "down arrow" next to the
"Reply" indicator at the top-right of the message pane and select "Show
Original", a new window page opens with all the header details. You then need
to cut/copy all the text and paste it into your forwarding email." Pegasus: Users of the excellent Pegasus for Windows will probably not need me to remind them of the Raw View tab and the option to include headers in the Reply and Forward dialogues. Incredimail: In your mail program double click the email you would like to view, when it is open click on the FILE menu and choose PROPERTIES. When in the properties menu click on the DETAILS tab to view the Full Headers . WEB MAIL HEADERS Hotmail: First, configure your options: On the upper right "Options | Help" links, click on "Options." Click on the "Mail Display Settings" link, find the item "Message Headers." Choose "Advanced" and click the "OK" button. |